Store Terms
Shopping with Orquideum
These terms apply when you use the Orquideum Publishing store or buy directly from us. Questions? Email info@orquideumbooks.com.
Please read the product description, format, price, and these policies before ordering. Unless a listing says otherwise, our store books are physical books printed after purchase by Lulu. Lulu is our printing and delivery partner; Orquideum is your seller and handles order support.
Store prices and charges are in USD. Shipping and any tax we collect are shown before you pay. Your bank may apply conversion or other payment fees. Local import charges may be payable separately on international orders. An order email confirms receipt of your order; it does not mean the book has shipped.
Please provide accurate contact and delivery details. You are responsible for keeping any account login secure. If you are below the age at which you can enter a purchase agreement where you live, ask a parent or guardian to order for you.
Orders, delivery & refunds
Our Shipping & Returns and Returns & Refunds policies explain printing times, delivery, cancellations, and how we handle problems. Please read them before ordering. Production and delivery estimates are not guaranteed dates. A faster shipping service does not shorten printing time.
If we cannot fulfil an order, we will contact you and refund any payment for the cancelled items. If a listing contains a material price or description error, we will explain it and ask whether you want to proceed on corrected terms or receive a refund. We will not charge a higher amount without your agreement.
For damage, print defects, incorrect items, or delivery problems, email info@orquideumbooks.com with your order number. We will work with the printer and carrier to resolve the problem. You do not need to contact Lulu yourself.
Any mandatory cancellation, delivery, refund, or faulty-goods rights you have under local law take priority over these terms.
Using our books & website
Our books, cover artwork, writing, previews, and website content are protected by copyright. Buying a physical copy lets you enjoy that copy and give it as a gift. It does not transfer copyright or permit you to scan, upload, reproduce, or sell copies of its content. Any use allowed by law remains permitted. Classroom, business, or other permission requests can be sent to info@orquideumbooks.com.
Do not misuse the store, attempt unauthorised access, submit fraudulent orders, or interfere with another person's use of the site.
Our books offer reading, reflection, and general information. They are not a substitute for individual medical, mental-health, legal, or financial advice where that is needed.
Our Privacy Policy explains how personal information is used. Other websites linked from the store, including our Library and external retailers, have their own terms and privacy practices.
We may update these terms for future purchases. The version in place when you order applies to that order, unless a change is required by law or you agree otherwise. Nothing here excludes a responsibility or customer right that cannot legally be excluded.
Last updated: November 6, 2026.