Shipping & Returns
Printing & delivery
Every physical book is printed after you order it. Orquideum Publishing is your seller; Lulu prints and ships our books.
Printing usually takes 3–5 business days after the order enters production. Payment processing and weekends or public holidays can add time before printing starts. Shipping time comes after printing and depends on your destination and delivery service. Faster shipping does not speed up printing.
Production and delivery dates are estimates, not guaranteed arrival dates. Busy seasons, weather, carrier problems, and customs can cause delays. Please order early for gifts and time-sensitive occasions. If we cannot ship within the timeframe stated when you ordered, we will contact you with an update and your options, including a refund for an unshipped order where required.
Costs, tracking & international orders
Available destinations, delivery options, shipping charges, and any taxes collected by the store are shown at checkout before you pay. We do not offer delivery to every country. Prices and store charges are in USD; your bank may charge a currency-conversion fee.
We will send a shipping update to your checkout email when your order ships. Tracking is included when the delivery service provides it. Tracking can take up to 48 hours to show its first update. Items may arrive in separate packages.
International delivery can take longer. Some postal services take up to 28 days after shipment, with further delays possible at customs. Unless checkout says a charge is included, local import duties, customs taxes, and carrier clearance fees are paid by the recipient. For a P.O. Box or military address, use an eligible postal service if one is offered.
Please check your address and book selection before paying. Need a change or cancellation? Email info@orquideumbooks.com immediately with your order number. We can cancel only while the order can still be stopped before printing. Address changes are not guaranteed, especially once production begins.
If your book arrives damaged, has a print defect, or is the wrong item, contact us as soon as possible, ideally within 30 days of delivery. Include your order number and clear photos of the book and packaging. We will arrange an appropriate replacement at no extra cost or a refund. Do not send books to Lulu or return anything before we provide instructions.
If a delivery estimate passes or tracking looks wrong, email us promptly. For an international postal order, contact us no later than 28 days after shipment so we can investigate with the printer and carrier. You do not have to wait 28 days to ask for help.
We generally cannot accept change-of-mind returns on books printed to order. This does not limit any legal cancellation, return, or faulty-goods rights. See our Returns & Refunds policy for full details.
Last updated: November 6, 2026.